What is the return policy?
If you are not fully satisfied with your purchase, Mommy’s Closet by Margo, LLC will accept returns for either an exchange/store credit or a full refund within 15 days from the delivery date with the exception of sale items. All permanently discounted or marked down items which are indicated as FINAL SALE are ONLY eligible for store credit / exchange and NOT full refunds.
After 15 days from the delivery date, Mommy’s Closet by Margo, LLC will accept returns subject to the following conditions:
1) All items can be returned for an exchange or store credit up to 15 days from the delivery date without any extra charges.
2) No refunds or exchanges will be permitted after 15 days from the delivery date.
Any items that have a quality defect as reported by the customer will be excluded from the above policies.
If you would like to make a return, please follow the steps noted below:
1) Email us at [email protected] with your order # and indicate the reason for your return. Please also indicate in your email if you would like a refund or an exchange.
2) Our customer service team will respond to you in 24-48 hours with a return authorization (RA) number.
3) Please pack the items in the original package/box and write the RA number on the outside of the package. (Please note Mommy’s Closet by Margo, LLC is not responsible for items damaged or lost in transit).
4) Ship your return with an insured mail service and retain your receipt.
5) Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
6) If the inspection is passed, refunds will be processed immediately.
Can I change or cancel my order?
Once the order has been placed, it cannot be changed online. If your order has not yet shipped, we’ll try to catch it before it goes out the door. Most orders process and ship immediately (excluding weekends and holidays). If it has not yet been processed we can cancel your order so that you can place it once more with the correct items. Please contact us immediately to notify us of any changes you would like to make on your order. Customer Service is available Monday – Friday between 9AM – 5PM EST.
When do I get my refund once I have returned an item?
Once your item has been received at our office, it may take up to 3-5 business days for the refund to post depending on your card-issuing bank.
How long will it take to receive my order?
Once you placed an order with us,
please allow up to 1 – 2 business days for processing orders. If you need something by a certain date,
please send us an email at [email protected].
We will always do our best to accommodate your requests and we appreciate your
understanding and patience.
Can I ship to multiple addresses?
No, you can only enter one shipping address per order.
Do you ship internationally?
No, we do not ship orders outside of the U.S. at this time
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these promotional items, you may opt by clicking on the unsubscribe option at the bottom of our emails or by contacting us at [email protected] with “REMOVE” as the subject header.
Is my transaction safe?
All order information sent to www.mommysclosetbymargo.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology through PayPal.